Refund Policy
Refund and money-back guarantee information for LP Digital LTDA
At LP Digital LTDA, customer satisfaction is important to us. We offer a 14-Day Money-Back Guarantee on eligible purchases.
1. 14-Day Money-Back Guarantee
If, for any reason, you are not satisfied with your purchase, you may request a refund within 14 days from the date of your purchase.
To request a refund, please contact our support team at lpdigital@lpdigital.online and provide the information necessary to identify your order.
This information may include your name, the email address used for the purchase, and your order or transaction information when available.
Once your request has been received and verified, we will process the refund as soon as reasonably possible.
2. Full Refund
Approved refund requests submitted within the 14-day guarantee period will receive a 100% refund of the purchase price.
Whenever possible, the refund will be issued using the same payment method used for the original purchase.
After the refund has been processed, the amount of time required for the funds to appear in your account may vary depending on your payment provider, card issuer, bank, or financial institution.
3. Refund Requests
To help us locate and process your request efficiently, please include the following information whenever possible:
- Your full name;
- The email address used when making the purchase;
- Order or transaction information;
- The product or service purchased.
Additional information may be requested when reasonably necessary to verify the purchase or prevent fraudulent refund requests.
4. Consumer Rights
Nothing in this Refund Policy is intended to limit, restrict, or exclude any mandatory consumer rights that may apply under applicable law.
Where the laws applicable to your location provide additional rights relating to cancellation, withdrawal, refunds, digital content, digital services, or consumer protection, those rights will remain unaffected.
5. Contact Us
If you would like to request a refund or have any questions regarding this Refund Policy, please contact our support team.